Shipping policy

At Smart Jewel Lab, we understand that stationery supplies are often purchased for specific tasks, projects, and organizational needs. Whether you are replenishing your highlighters, ordering liquid glue for a creative project, or choosing index tabs to keep important documents in order, we aim to make the delivery process clear and straightforward.

This Shipping Policy explains our shipping charges, order preparation procedures, delivery arrangements, tracking information, and the steps customers can take if a package is delayed or arrives with a problem.

This policy applies to purchases made through https://www.smartjewellab.beauty/.

1. Shipping Charges

We offer a simple shipping structure designed to keep smaller purchases accessible.

  • Free Shipping: Orders with a merchandise subtotal of $10.00 or more qualify for free shipping.

  • Orders Below $10.00: A shipping charge of $5.99 applies.

The $10.00 threshold is calculated using the merchandise subtotal before the shipping charge and any applicable taxes, unless the checkout page clearly states otherwise.

The applicable shipping charge will be displayed before the customer completes payment. Customers should review the final checkout summary to confirm the total amount.

Promotional discounts, product exclusions, or special offers may affect eligibility when clearly disclosed at checkout.

2. Order Processing

After an order is submitted, it may pass through several preparation stages:

  1. Order Confirmation: The order details and payment status are recorded.

  2. Order Review: Product selections, shipping details, and payment authorization may be checked.

  3. Product Preparation: The selected stationery items are prepared for shipment.

  4. Packaging: Products are packaged for transportation, with reasonable care taken to reduce the risk of leakage, crushing, or other shipping damage.

  5. Carrier Handover: The parcel is transferred to the selected delivery provider.

Processing time may vary depending on product availability, order volume, payment verification, and fulfillment conditions.

Any specific processing or shipment timeframe displayed at checkout or in an order confirmation will apply to that order. If no shipment timeframe is stated, we will handle the order in accordance with the applicable federal shipping requirements, including the general 30-day rule where applicable.

3. Delivery Timeframes

Delivery time depends on the destination, shipping method, carrier operations, and transportation conditions.

If a delivery estimate is displayed during checkout or communicated in an order confirmation, customers should use that estimate as the applicable expected timeframe.

Unless expressly guaranteed, estimated delivery dates are not guaranteed arrival dates. Weather events, carrier delays, peak-season volume, transportation disruptions, and other circumstances may affect delivery.

We do not publish an unconditional delivery promise where the timing cannot reasonably be supported by actual fulfillment and carrier information.

4. Shipment Tracking

When tracking information is available, it may be provided through an order update or shipping notification.

Tracking information can take time to appear after a carrier receives a parcel. Some shipments may show limited tracking events during transportation, particularly when multiple delivery networks are involved.

Customers should check the tracking information periodically and contact us if the tracking status appears inconsistent or has not updated for an unusually long period.

For assistance, email [email protected] and include your order number.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please verify:

  • Recipient name.

  • Street address and unit number, where applicable.

  • City, state, and ZIP code.

  • Any delivery instructions required by the carrier.

If you notice an address error, contact us immediately. We will make reasonable efforts to correct it before the parcel is shipped.

Once the carrier has possession of the package, address changes may be unavailable or subject to carrier restrictions and additional charges.

We cannot guarantee successful delivery when incorrect or incomplete information is supplied by the customer.

6. Packaging and Product Protection

Our product range includes stationery and adhesive supplies that require reasonable packaging care.

Highlighters should be protected against avoidable crushing or leakage. Liquid glue containers should be secured to reduce the possibility of accidental opening during transportation. Index tabs should be packaged to help prevent bending, contamination, or damage to their adhesive surfaces.

If your package arrives with visible damage, please take photographs of the outer packaging and affected products before discarding any materials.

7. Delayed Shipments

If we become aware that an order cannot be shipped within the timeframe originally stated, we will provide the required delay notice and explain the available options in accordance with applicable law.

Depending on the circumstances, customers may be offered the opportunity to:

  • Agree to a revised shipment date.

  • Cancel the unshipped order.

  • Receive a refund for merchandise that cannot be shipped.

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, sellers generally must have a reasonable basis for shipping within the stated period or, if no period is stated, within 30 days. When a seller cannot meet the applicable timeframe, the rule requires appropriate notice and an opportunity to consent to delay or cancel for a prompt refund.

8. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or designated delivery area.

  • Other entrances or parcel drop-off locations.

  • With household members or building management.

  • With neighbors, where appropriate.

If the package remains missing, contact us with your order number and tracking information.

We will review the available shipment details and determine the appropriate next steps. A carrier's delivery scan will be considered as part of the review, but it does not automatically resolve every claim.

9. Damaged, Leaking, or Incorrect Shipments

If your order arrives damaged, leaking, incomplete, or different from what you purchased, contact us as soon as reasonably possible.

For the fastest review, provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the product.

  • Photographs of the packaging and shipping label, where relevant.

For example, please contact us if a liquid glue bottle has leaked, a highlighter has arrived damaged, or an index-tab package is missing components.

We will review the issue and may arrange a replacement, refund, or another appropriate solution in accordance with our Return and Refund Policy and applicable law.

10. Multiple Packages

Depending on product availability and fulfillment arrangements, an order containing several items may be shipped in more than one package.

If this happens, tracking information may be issued separately. Customers should review each shipment notification before reporting an item as missing.

11. International Orders and Delivery Restrictions

International shipping availability, where offered, may vary by destination and product.

Customers are responsible for reviewing any destination-specific charges, import requirements, or delivery restrictions disclosed during checkout.

International customs procedures, import duties, taxes, and carrier requirements may affect delivery time. Any additional charges imposed by customs authorities or destination-country law will be handled as required by the applicable rules and the disclosures made at checkout.

We will not represent that international shipping is available to every destination unless that destination is supported by the checkout process.

12. Changes to This Shipping Policy

We may revise this policy to reflect changes in shipping arrangements, carrier services, checkout procedures, or applicable legal requirements.

The current version will be published on our website with its effective date.

13. Shipping Support

If you have questions about shipping charges, order preparation, tracking, or delivery problems, contact:

Company: MSI AVIATION, LLC
Contact Person: Leslie Alfaro
Email: [email protected]
Business Address: 315 Groveland Street, Orlando, FL 32804, United States
Website: https://www.smartjewellab.beauty/

We appreciate your patience and the opportunity to help resolve delivery concerns.