Refund policy

At Smart Jewel Lab, we believe that useful stationery should make everyday tasks easier, more organized, and more enjoyable. Whether you are highlighting important information, attaching documents with liquid glue, or arranging notes with index tabs, we want every order to arrive in satisfactory condition and meet the expectations created by our product descriptions.

This Return and Refund Policy explains how returns, exchanges, refunds, damaged products, and order-related concerns are handled when you purchase from https://www.smartjewellab.beauty/.

By placing an order with Smart Jewel Lab, you acknowledge that you have reviewed this policy. Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable federal or Florida law.

1. Return Eligibility

We offer a voluntary return period of 30 days from the date of delivery for eligible products.

To qualify for a standard return, the following conditions generally apply:

  • The return request must be submitted within 30 days after the package is delivered.

  • The product must be unused, unopened where applicable, and in its original condition.

  • Original packaging, labels, accessories, and included components should be retained.

  • The product must not show signs of intentional damage, excessive handling, alteration, or misuse.

  • The customer must contact our support team and receive return instructions before sending the item back.

Products that have been used, substantially altered, or returned without their original components may not qualify for a voluntary change-of-mind refund, except where applicable law requires otherwise.

2. Product-Specific Return Conditions

Because our products include writing supplies, adhesives, and organizational accessories, return eligibility may depend on the nature and condition of the item.

Highlighters

Highlighters should be returned unused, with their caps and original packaging intact. A highlighter that has been used for writing or marking, has dried out because it was left uncapped, or has been damaged through improper storage may not qualify for a voluntary return.

If a highlighter arrives defective, leaks during shipment, or cannot perform its advertised function under ordinary use, please contact us with photographs and a description of the problem.

Liquid Glue

Liquid glue should be returned unopened, with its original seal and container intact, when the return is based on a change of mind. Opened containers, partially used glue, or products contaminated through customer handling may not qualify for a voluntary return.

This restriction does not prevent customers from reporting leaking containers, damaged caps, defective packaging, incorrect products, or other problems that existed when the order arrived.

Index Tabs

Index tabs should be returned unused and in their original packaging. Opened sets, removed tabs, adhesive-backed sheets that have been applied to surfaces, or packages with missing pieces may not qualify for a standard change-of-mind return.

If an index-tab set arrives incomplete, damaged, or materially different from the description on our website, please contact our customer service team.

These product conditions apply to voluntary returns only and do not eliminate remedies available for defective, misdescribed, or otherwise nonconforming merchandise under applicable law.

3. How to Request a Return

To begin a return, email [email protected] with the following information:

  • Your full name.

  • Your order number.

  • The email address used at checkout.

  • The product or products you wish to return.

  • The reason for your return.

  • Photographs, if the item is damaged, defective, leaking, or incorrect.

Our team will review the request and provide instructions if the return is approved. Please do not send merchandise to the return address before receiving confirmation, as an unauthorized shipment may delay processing.

Return Address:

Smart Jewel Lab
Attn: Leslie Alfaro
315 Groveland Street
Orlando, FL 32804
United States

4. Return Shipping Costs

For ordinary change-of-mind returns, customers are generally responsible for the cost of return shipping unless we expressly agree otherwise.

If an item arrives damaged, defective, incorrect, or materially inconsistent with its description, please contact us before arranging shipment. We will review the circumstances and determine an appropriate resolution, which may include a replacement, refund, or return-shipping assistance where applicable.

We recommend using a shipping service that provides tracking. Customers should retain the shipment receipt and tracking number until the return has been resolved.

5. Refund Processing

Once an approved return reaches us, the item will be inspected to confirm its condition and eligibility.

If the return is accepted, we will initiate the applicable refund to the original payment method, unless another method is agreed upon or required by law.

Refunds generally cover the eligible merchandise amount. Original shipping charges, if any, are not automatically refundable for a voluntary change-of-mind return. Where a refund is required because of our failure to fulfill an order, a defective product, or another legally recognized reason, the amount refunded will be determined in accordance with applicable law.

Your bank, card issuer, or payment provider may require additional time to display the credit after we initiate it. The time required for the credit to appear is controlled partly by that provider.

6. Damaged, Defective, or Incorrect Orders

Please inspect your package after delivery. If you receive a damaged highlighter, leaking glue, missing index tabs, an incorrect item, or merchandise that does not match the order confirmation, contact us as soon as reasonably possible.

Please include:

  • Your order number.

  • A brief explanation of the issue.

  • Clear photographs of the product and packaging.

  • Photographs of any visible shipping damage, if applicable.

Depending on the circumstances, we may offer a replacement, a refund, or another reasonable solution. We will not require customers to accept a defective or materially misdescribed product merely because it has been delivered.

7. Exchanges

If you would like a different product, color, or variation, contact us to discuss availability. Exchanges depend on current inventory and may require the original product to be returned first.

If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.

8. Cancellations

If you wish to cancel an order, contact us promptly at [email protected] and include your order number.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once a package has been handed to the carrier, cancellation may no longer be possible. In that situation, you may contact us about the applicable return procedure after delivery.

Any cancellation or refund rights arising under applicable law remain unaffected.

9. Non-Returnable Situations

Except where required by law, voluntary change-of-mind returns may be declined when products:

  • Have been used or substantially consumed.

  • Have been opened where an intact seal is necessary to establish unused condition.

  • Are missing essential components or original accessories.

  • Have been damaged through improper handling or storage after delivery.

  • Are returned after the applicable return period without an approved exception.

This section does not exclude valid claims involving defective merchandise, incorrect fulfillment, or rights that cannot legally be restricted.

10. Contact Us

For assistance with returns, refunds, exchanges, or order concerns, contact:

Email: [email protected]
Contact Person: Leslie Alfaro
Company: MSI AVIATION, LLC
Return Address: 315 Groveland Street, Orlando, FL 32804, United States

We appreciate the opportunity to review your concern and work toward a fair resolution.