Contact information
At Smart Jewel Lab, we value clear communication and helpful customer support. Whether you have a question about a highlighter, need assistance with a liquid glue order, want to learn more about our index tabs, or require help with a return or delivery concern, our team is available to receive your inquiry.
We aim to make it easy for customers to reach the right place for assistance and to provide the information needed for an efficient response.
Business Information
Store Name: Smart Jewel Lab
Website: https://www.smartjewellab.beauty/
Legal Business Name: MSI AVIATION, LLC
Contact Person: Leslie Alfaro
Customer Service Email: [email protected]
Business Address
MSI AVIATION, LLC
315 Groveland Street
Orlando, FL 32804
United States
Return Address
Smart Jewel Lab
Attn: Leslie Alfaro
315 Groveland Street
Orlando, FL 32804
United States
Please contact our support team before mailing a return. Return authorization and instructions may be required to ensure that your package can be identified and processed correctly.
How We Can Help
Our customer service team can receive inquiries concerning:
Product Information
Questions about highlighters, liquid glue, index tabs, product descriptions, packaging, and general product availability.
Order Assistance
Help with order confirmations, incorrect order details, payment-related questions, and other purchase concerns.
Shipping and Delivery
Questions about shipping charges, shipment status, tracking information, delayed packages, or delivery problems.
Returns and Refunds
Assistance with return eligibility, damaged products, defective merchandise, incorrect items, exchanges, and refund status.
Privacy and Website Questions
Questions about our Privacy Policy, personal information, website use, and other published store policies.
Contacting Customer Support
Please send your inquiry to:
To help us review your request, include your order number when your inquiry relates to a purchase. For product or shipping concerns, a short description and relevant photographs may also help us understand the issue.
Please do not include full payment-card numbers, card security codes, passwords, or other highly sensitive authentication information in ordinary email messages.
Customer Support Commitment
We aim to review incoming inquiries carefully and respond as promptly as reasonably possible. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the matter.
For order-related concerns, providing accurate order details will help us identify the transaction and reduce unnecessary delays.
Thank you for choosing Smart Jewel Lab. We appreciate your interest in our products and the opportunity to assist you.